Privacy Policy

Your privacy matters to us. Learn how we protect your data.

Introduction

PolicyNeo Insurance ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We collect the following types of information to provide and improve our insurance renewal services:

• Personal Identification Information: Name, phone number, email address, vehicle registration number, and other contact details you provide.
• Insurance Information: Policy numbers, expiry dates, coverage details, and claim history (when applicable).
• Technical Data: IP address, browser type, device information, and usage patterns through cookies and similar technologies.
• Communication Data: Records of your communications with us via WhatsApp, email, or phone.

How We Use Your Information

Your information is used for the following legitimate purposes:

• To manually verify your vehicle insurance expiry date and status.
• To provide you with accurate renewal quotations from partner insurers.
• To communicate with you via WhatsApp and other channels regarding your insurance renewal.
• To improve our services and customer experience.
• To comply with legal and regulatory requirements.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our team follows strict data handling protocols to ensure your privacy is maintained throughout the verification process.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Insurance-related data may be retained for up to 7 years as per regulatory requirements in India.

Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Opt-out of non-essential communications at any time.

To exercise your rights, please contact us at +91 9731938665 or email us through our WhatsApp channel.

Cookies Policy

Our website uses essential cookies to ensure proper functionality and improve user experience. We do not use tracking cookies for advertising purposes. You can manage your cookie preferences through your browser settings.

Legal Compliance

We comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and its associated rules. We may disclose your information when required by law, legal process, or governmental request.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• WhatsApp: +91 9731938665
• Phone: +91 9731938665
• Website: free.policyneo.in